myostudio

FAQ

Shipping

International shipping is available, however not all countries are included. Feel free to send a direct message to know if your country is included in the list.

There is the possibility of taxes and import duties once the item reaches your country, please understand that we are not responsible for that.
    

It takes 5/7 business days, however delays may be experienced.
For international customers shipping usually takes 15/25 business days (excluding Canada and Us).
You can contact me at myo@myostudio.it for express shipping quotes. 

Please understand that I'm not responsible for delays, neither for standard nor for express shipping. 

Shipping is always trackable. 

 

Refunds and Returns Policy

Unfortunately we are unable to accept returns at the moment. 

If your order arrives damaged you can choose between:

refund: you'll be refunded, please understand taxes and import duties are not included in the refund

make a new one: we can remake the item for you, you will not receive a refund and it may take 5/6 weeks for your order to be ready (available for Italy and European Union's countries).

 

Materials

Myo's ceramic pieces are made of a strong white earthenware clay, which is                bisque fired first, then glazed with food safe glazes and fired a second time to obtain a glossy finish and to be waterproof.                                              

All our pieces are suitable for everyday use and can be safely used to drink from. Each piece is unique and may present small imperfections.

Yes, each ceramic piece is microwave and dishwasher safe, however it is not               recommended to microwave, or use the dishwasher to clean them, as it can cause cracks.

 

Care Guide

All ceramic products we make are delicate but taking care of them is easy.

We recommend to:

wash them by hand.

beware of oily/colored products, the bottom is not covered with glaze so it can stain.

 

Any Questions?

Send an email to:  myo@myostudio.it

Contact us via:  instagram           

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